Organisation: Department of Families, Fairness and HousingOccupation: Community ServicesReference: VG/DFFH/COPL/377982Job posted: 28/10/2024Closes: 12/11/2024Classification: VPSG2Salary Range: $58,539 - $75,175The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women, and youth.The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We work in a variety of community-based settings, including people's homes, residential facilities, and secure settings across metropolitan, rural, and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated.All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.THE ROLE Reception Services Officer The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation.Reception Services Officers are an important part of the team, and the role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff, and service providers of the Department.Are you energised by providing excellent service?possessing good communication and interpersonal skills?interested in working within a vigorous and dynamic work environment?ACCOUNTABILITIES INCLUDE As part of a team, deliver a high-quality telephone and reception service to clients, service providers, and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity, and responding promptly to their needs.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required, and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.APPLICATION PROCESS All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal.Applicants are encouraged to apply online.Attachments can be uploaded in .doc, .docx, .pdf, .txt, or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.Please apply to submit your interest in this position.To apply for this role, you will be redirected to the Department of Families, Fairness and Housing job application system. #J-18808-Ljbffr