About the CompanyWe are looking for an experienced Contact Centre Team Leader to join a NSW government client based in Parramatta on an approx. 2-3 month contract.About the RoleLead, supervise, coach and develop Contact Centre staff to ensure all services are delivered to a high standard.Monitor and review the day-to-day operational aspects of the team and Contact Centre and ensure KPI's are met.Maintain accurate data.Promote continuous improvement and innovation by continually reviewing and updating all relevant processes.Handle complex inquiries and adapt to diverse scenarios.Strong understanding of confidential information handling, adhering to organizational and legal standards.Skills & Experience5+ years of customer service leadership experience.Demonstrated experience in supervising diverse teams to deliver customer service plans and processes.Experience and understanding of a Workforce Management System and Rostering Tool.Experience working with a Queue Management Solution.How to ApplyClick APPLY if you are interested!Please note: Only shortlisted applicants will be contacted.
#J-18808-Ljbffr