About the Role
Foster a culture of accountability with a focus on superior customer service. Support customers through day-to-day maintenance, support of the network environment, core network upgrades and projects, monitoring network engineering performance and ensuring system availability and reliability.
Key Responsibilities:
* Responsible for the network infrastructure, including routers, switches, firewalls and other network devices.
* Oversee BAU operations, ensuring optimal network performance and compliance of firewalls, routers, switches, wireless, and load balancers.
* Manage design, plan, and execute network projects, ensuring smooth handover to operations.
* Monitor network performance, resolve incidents proactively and ensure service continuity within SLAs.
* Act as an escalation point for complex network issues and major incidents.
* Mentor a team of network engineers by providing guidance and support.
Requirements
We're Looking For:
* Proven expertise as a Senior Network Engineer managing BAU operations and projects in an MSP environment.
* Strong skills in implementing, administering, and troubleshooting: Routing & Switching: Cisco (ASR/Nexus), Meraki, SD-WAN (Fortinet, Meraki). Virtualisation – NSX-T, Cisco ACI. Firewalls: Fortinet, Palo Alto, Cisco. Load Balancers: Citrix, F5. Wireless: Cisco, Aruba, Fortinet.
* Hands-on experience with Azure/AWS networking, SD-WAN, and SASE solutions.
* Ability to support multi-tenant environments and customers with varying architectures and business needs.
* Strong ITIL/ITSM knowledge, with relevant network certifications (e.g., CCNP, CCIE) highly desirable.
* Tertiary qualification in Computer Science, Information Technology, or a related field.
About Us
Why Choose Us?
* We believe everyone is unique, and we want you to bring your + to work every day.
* Developing our people means everything to us – we take our people's growth and development seriously, so much so that we've developed our own bespoke learning academies.
* And most importantly, we genuinely want you to make a difference.
Perks and Benefits
* Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners and a free on-site barista in our Melbourne and Sydney offices.