Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Technical Support RepresentativeReporting to: Manager, Global SupportLocation: Melbourne, Australia (remote)Your ImpactAs a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place.What You’ll DoTroubleshoot and resolve technical issues related to AXON Hardware and Software productsUnderstand and maintain subject matter expertise of all Axon products, solutions, and policies.Assist customers utilizing problem solving skills and customer empathy.Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.What You BringAustralian citizenship is required for this role due to government security clearance requirements2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelor’s degreeExcellent verbal and written communication skillsPassion for helping people and solving problemsStrong comprehension of internet networking and routingProficient with Windows operating systems, mobile devices and cloud-based solutionsExperience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferredStrong analytical/troubleshooting skillsProficiency with Microsoft OfficeStrong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathyAbility to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillsetAbility to perform assigned tasks and projects quickly, accurately, and professionallySelf-driven, ability to work independently and actively seeks out team needs and solutionSystem Administration or network and telecommunication specific certifications is preferredDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
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