Coordinates / interacts with different departments to ensure customer issues are resolved in a timely manner.Ensures customer receives the highest level of customer service.Provides prompt, courteous, professional & accurate responses to customers.Ensures adherence to internal policies, procedures and practices.Pitch new ideas / solutions to improve customer experience.Works directly with customers to meet their needs, answer their questions and provide support.Prepares reports and analyzes data.Performs all other duties assigned by supervisor or manager.RequirementsDiploma in Business or its equivalent.Min 1 to 2 years of working experience preferably in customer service / call center with analyzing and reporting experience.Computer skills (Microsoft Office especially Excel and PowerPoint).Highly motivated and adaptable.Good team player.Able to work under time pressure, prioritize workload and meet deadlines.Ability to handle and resolve customer issues.Candidate who can commence work with short notice will be an added advantage.Application ProcessInterested parties / candidates, please send updated resume in MS Word format, including:Reason(s) for leaving.Date of availability.We regret that only shortlisted candidates will be notified.Target Recruitment Pte Ltd (MOM License No : 15C7744)Job category: Customer Service / Call Centres Telemarketing
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