Job Description
Melbourne City Mission is a leading community support organisation working alongside people to live the life they aspire to, their way.
This role sits within Melbourne City Mission's Disability Division. Funded under the National Disability Insurance Scheme (NDIS), this program provides support for people living with a disability or psychosocial diagnosis.
As a Support Coordinator/Recovery Coach at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system and linking to the resources and support they need and want.
You will use an individualised approach to plan, develop and coordinate services for NDIS participants by:
* Forming ongoing relationships with your case load of participants by listening, building rapport and trust.
* Ensuring participants are aware of their rights and can advocate for what they want and need.
* Liaising with internal and external services to maximise participant outcomes.
* Supporting, developing and building capacity in individuals to manage their own supports.
* Monitoring and reviewing plans and goals in consultation with participants and their families.
* Providing support and assistance as appropriate to relevant others/stakeholders.
* Establishing and developing strong relationships with NDIS, community and mainstream supports.
* Working with culturally diverse participants in a culturally safe and aware manner.
* Working in a trauma informed and person-centred approach facilitating choice and control for your participants.
* Reporting writing and gathering appropriate evidence to advocate for adequate funding and supports that meets your participants needs.
About You
We are looking for someone who lives in or around Bendigo who can:
* Support participants to build capacity to coordinate their plans, negotiate appropriate support and services and connect with community and mainstream supports and services.
* Use local knowledge and sector expertise to increase opportunities for people with a disability or mental health diagnosis to be connected to local communities.
* Deliver services and support with a high level of customer service while meeting daily KPIs.
* Operate as required by legislation and departmental standards and exercise the appropriate authorities and legal delegations pursuant to relevant legislation and other specific delegations and functions.
* Contribute to the maintenance of prescribed registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.
Benefits of Working with MCM
* Diverse and inclusive employer by the Diversity Council of Australia
* Attractive Salary Packaging benefits
* Supportive learning and development environment
* Culture of continuous improvement
Minimum Qualifications
* Minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health or equivalent tertiary qualification; or a minimum two years of experience in disability and mental health related work.
* Experience and skills to work competently alongside NDIS participants, their families and support networks and relevant stakeholders in their local community.
* Well-developed communication skills with the capacity to prepare and complete reports and case notes in clear and concise language.
* The ability to interpret information from other sources/documents and present information in a manner appropriate to the purpose and audience.
* Demonstrated ability to identify, measure and report on participant outcomes.
* Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of customers and service providers.
* The ability to work autonomously and cooperatively as a member of a team.
* Competence in data management concepts and the use of customer management systems to record and maintain client data accurately.
* Strong organisational skills which include time management, meeting KPI targets in relation to MCM business rules.
* Computer literacy, including proficiency in Microsoft office and excel.
* Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation.
* Experience working in an NDIS environment.
* Flexible to attend meetings and other work locations that are outside of allocated location.
Screening Criteria
* National Police check
* Working with Children check and NDIS Worker Screening check or ability to obtain
* Valid Victorian Driver's license
* Right to Work in Australia