Fujitsu is a global leader in technology and business solutions that transform organisations and the world around us.
About the Role
The On-Site Technician provides customer-centric onsite End User Support to Fujitsu customers. Responsibilities include supporting operating systems, desktop management client software, nominated Fujitsu supported applications, PC systems, peripherals, smart devices, and new customer staff in basic IT tool use.
* Support of desktop, infrastructure, and services across multiple technology streams, including hardware, OS, software, networks, servers, and print.
* Respond to and resolve incidents within agreed SLA and follow Fujitsu breach reporting process for any failed SLA.
* Asset refresh, relocation deployment, and decommissioning while maintaining data integrity.
* Maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
* Manage customer expectations by keeping them updated as their case progresses and notifying of any delays.
* All customer interactions and activities are logged and maintained in the correct client ITSM tool.
* Evaluate technical requirements to implement effective solutions and provide recommendations.
About You
We are looking for an individual with the following skills and experience:
* 7-12 months minimum experience in supporting End User Devices.
* Level 1 and level 2 technical knowledge of hardware and peripherals.
* Level 1 and level 2 technical knowledge of desktop & software application.
* A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
* Demonstrated entry-level or basic working knowledge of basic IT infrastructure and network equipment, such as routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures.
* Strong verbal and written communication skills, ability to articulate technical information to the target audience.
* Ability to work well within a team, fostering relationships and partnerships.
* Current or reinstatable AGSVA clearance.
Why Fujitsu?
Fujitsu values diversity, equity, and inclusion, promoting fairness and equality while striving to bring together diverse perspectives and talents in an inclusive environment.
* We put people first, believing in the power of diversity to drive innovation.
* We offer tailored career paths across our global organization to support professional and personal growth.
* We have an excellent reputation across the region and globally, built on trust and reliability.
* We live our values of aspiration, trust, and empathy, all day, every day.