Job Description
An exciting opportunity has arisen for an Administration and Events Coordinator to join our Wildlife Warriors team in a Full Time Fixed-Term Capacity for 9 months.
We are an equal opportunity employer, recognising the diversity of our workforce and community. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities, and all cultural backgrounds.
About the Role
The Administration and Events Coordinator is the first point of contact for Wildlife Warriors, dealing directly with people connecting to the charity via email, phone, and face-to-face with visitors to the Australia Zoo Wildlife Hospital.
This highly varied role requires utilising a range of skills such as fundraising, customer service, event organisation, and not-for-profit administration.
Main Responsibilities
* Manage front-line duties of the "Sneak Peek" tour desk, retail area, gallery, and conference centre.
* Greet guests, take retail sales, provide factual information about the hospital, and lead frequent tours through the Hospital.
* Assist with delivery of Wildlife Warriors community fundraising events, ensuring they meet budget and align with brand, culture, and strategic plans.
Key Skills and Experience
* Excellent organisational, oral, and written communication, and interpersonal skills.
* Able to deliver within set timeframes and work within a small team.
* Event experience valued, but not essential.
What You Will Do
* Provide FOH customer service at the "Sneak Peek" tour desk and public viewing gallery.
* Maintain the hospital's tour schedule through communications with various Australia Zoo departments and tour guides.
* Take hospital tours as required.
* Be the first point of communication with donors and supporters via phone and email.
* Perform general administration duties including drafting letters, scheduling meetings, preparing agendas, taking minutes, and compiling office policies and procedures.
* Organise business itineraries, travel arrangements, conferences, and meetings.
* Input information into Raiser's Edge database.
* Assist with the setup and pack down of Conferences and meetings that take place in the facility.
* Cash handling/EFTPOS transactions.
* Answer incoming calls and respond in a timely manner.
* Perform general cleaning of the Tour Desk Area, Conference Room, and Office Area.
* Work collaboratively with other Australia Zoo departments and managers.
* Oversee the operational aspects of key programs to ensure high-quality events and activities that meet budget and strengthen the Wildlife Warriors brand.