**Job Title: Sales Associate**
We are seeking a highly skilled and enthusiastic Sales Associate to join our team at the Williams-Sonoma Outlet store in Essendon Fields, Melbourne. This is a permanent part-time role working 30 hours with a fixed four-week rotating schedule.
Key Responsibilities:
* Provide exceptional customer service by exemplifying excellent customer service standards.
* Welcome customers and assist with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
* Efficiently and accurately perform register transactions (e.g., sales, returns, and exchanges).
* Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
* Utilize effective selling techniques to build multiple sales and increase productivity.
* Achieve established sales and contest goals.
* Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
* Uphold store and stockroom maintenance and cleanliness standards.
Requirements:
* Retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
* Passion for homewares and/or food.
* Ability to connect with customers through service and selling.
* Love to sell and are driven to meet and exceed targets.
* Succeed in a team environment but can work independently and manage your own time.
* Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products.
* Have the confidence and passion to anticipate customer needs and solve problems.
* Are most successful when provided with clearly defined sales goals and metrics.
* Have effective communication, organizational, and leadership skills.
Physical Requirements:
* Ability to be mobile in the store and back-of-house areas, including standing for long periods.
* Ability to climb ladders and use other equipment in line with safety standards.
* Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
About Us:
We are a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries, generous discounts on all Williams Sonoma Inc. brands, internal promotion opportunities, and development programs through training, coaching, and cross-brand and cross-function career moves.