Service Designer The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Responsibilities Engage and collaborate with teams across the wider organisation to champion the benefits of service design, to build consensus between stakeholders, and to influence key staff and leaders in the adoption of new and innovative service delivery approaches. Lead design-thinking style workshops and sessions, including customer interviews, focus groups and customer workshops to clearly articulate and generate actionable insights and opportunities to be iterated and/or prototyped through the service design and delivery process. Requirements Identification: Drive the identification of requirements, address inefficiencies, and optimise processes through collaboration with stakeholders and analysis of real-time data. Solution Design: Develop innovative technical solutions that enhance productivity and operational efficiency. Process Documentation: Lead workshops to document current and future business processes, gathering requirements and facilitating solution design. Quality Assurance: Ensure high-quality documentation and user requirements are met through rigorous quality checks and validation. Continuous Improvement: Identify and recommend opportunities for process optimisation, contributing to the development of user-friendly, scalable systems. Provide recommendations on appropriate technologies, systems and strategies for the ICT landscape. Qualifications Agile qualifications are highly desirable Relevant tertiary or post graduate qualifications are highly desirable Appropriate vocation qualifications and certifications, e.g. Project Management, Agile or Change Management, are highly desirable The successful candidate will join a team that embraces challenge, change and is passionate about making a positive impact on millions of Victorians. Apply now to be considered for current and future opportunities Adecco and the Government are equal opportunity employers as part of our commitment to creating a diverse and inclusive workplace, Aboriginal & Torres Strait Islander people are encouraged to apply.