Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT As Client Advisor, and part of the Retail team, you will provide a personalized client experience, build strong client relationships, meet and exceed sales targets and KPIs. You will be an ambassador of CELINE, combining a professional, authentic and positive approach with enthusiasm for our products and our House.
YOUR IMPACT CLIENT Provide exceptional client service according to CELINE's selling ceremonyDrive local clients' network growthRecruit and convert prospect clientsBuild lasting relationships with clients by bonding with them, understanding their desires, providing advice – "be memorable" beyond the sales process and providing follow upCapture and update all relevant client information according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clientsKeep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyaltyBUSINESS Meet or exceed individual and store sales targetsAchieve all sales associate KPIs and CRM requirementsFocus on cross, up-selling and have strong "matchmaking" skills for all product categoriesMERCHANDISE Keep track of physical inventory of merchandise and inform manager about product replenishmentVISUAL MERCHANDISE Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standardsSTORE / BACK OFFICE Proficient and accurate use of POSParticipate in all inventory, cycle counts and goods receptionsEnsure store functional maintenanceRespect stock room guidelinesTEAM Maintain an open, positive and constructive communication with team membersOUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
Job responsibilitiesKEYS FOR SUCCESS Experience:
Position requires minimum of 2 years of retail, sales, or hospitality experienceExperience in luxury/fashion business a plus, particularly clientele experience.Empathy: attentiveness and powers of observation, pleasure in customer contact;Exemplary advisory abilities and unconditional sense of customer service;Knowledgeable on products and their craftsmanshipDriven to achieve results within deadlineKeep up to date with company news, current market trends and competitors' products/activitiesStrong teamwork spiritBe positive and proactiveRole model of CELINE values and retail philosophyHigh level of selling and CRM skillsTime managementCompetent to share knowledge and skills with team membersLanguages: Fluent in English with proficiency of other language(s) will be an advantage
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