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Hotel Services Coordinator, May Shaw Health Centre
* Swansea– Full Time
Opportunity for a Hotel Services Coordinator to join our dedicated team in Swansea.
Why May Shaw?
May Shaw Health Centre Inc. adopts a community minded approach at its Aged Care facilities in Swansea and Scottsdale as well as Home Care services to our local community. With 110 residents across the sites and 200 staff to support them, we strive to be like a warm hotel with quality health care where our residents are supported to celebrate life.
Role Purpose
The purpose of this role is to lead and support the Hotel Services teams in all day-to-day operations in managing and coordinating food and catering services, ensuring food safety standards are met, plus cleaning, laundry, maintenance and gardening services at MSHC’s premises, the premises of MSHC’s consumers and any other contracted service location that MSHC may secure.
The Hotel Services Coordinator is responsible for ensuring quality outcomes for residents in alignment with MSHC’s goals, objectives, planning, policies, processes, procedures and legislative and regulative requirements.
Role Accountabilities
* Lead, supervise and mentor the teams directly responsible for delivering food and catering services, cleaning and laundry services, and maintenance and gardening services.
* Effectively support your teams to achieve planned goals and objectives, within established budget parameters.
* Develop and maintain a team focused approach to hotel service delivery.
* Support the recruitment team to ensure that hotel services staffing numbers are maintained at agreed safe staffing levels.
* Provide support and direction to the Rostering Coordinator as required.
* Work collaboratively with the relevant managers to ensure sound financial management.
* Participate in the investigation, review and management of staff incidents, compliments and complaints.
* Support the education and training of hotel services staff and students or trainees.
* Ensure timely engagement with new employees providing necessary support.
* Coordinate and conduct performance reviews.
* Act as a role model of May Shaw values.
* Work collaboratively with the Clinical Care Coordinator.
* Actively participate in ongoing evaluation and revision of hotel service provision.
* Ensure that all relevant legislative requirements pertaining to hotel services delivery are complied with.
* Assist the Director of Facilities and Quality team to ensure that quality documentation and management plans are implemented.
Selection Criteria
Our Ideal Candidate Will Bring The Following
* Qualifications in a management related field – business, human services, hospitality - or related industry experience (min 2 years).
* Demonstrated experience in leadership and management of people.
* Demonstrated experience in managing services within budget.
* Demonstrated experience in an aged care environment highly desirable.
* Demonstrated knowledge of legislative and government regulations relating to “Hotel Services”.
* Excellent organisational ability and attention to detail.
* Well-developed written and verbal communication skills.
* Current driver licence.
Culture And Benefits
Our Vision is to support our communities to celebrate life in every stage.
How To Apply
Please submit your application with a resume and cover letter addressing the above criteria via our career portal:
We will be interviewing as applications are received - Apply Now!
Please note: applications received via Seek will not be considered.
For additional information about this role please call the Director of Facility on (03) 6257 9100.
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