REDiMED provides comprehensive injury management, general medical and corporate health services throughout Western Australia and Queensland. Utilising our established clinics throughout metro Western Australia, Spring Hill and now Mackay, the REDiMED team offers the skills and services of Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors, and an all-inclusive Clerical Medical Support Team.The role of Customer Service Officer will join our Customer Service team on a full-time basis at our new Brisbane Airport clinic.Our ideal Customer Service Officers will be happy to:
Greet and welcome patients, clients and clinic visitors, following arrival procedures.
Monitor clinic lists, patient waiting rooms and common areas to control wait times and minimise delays.
Learn, understand and effectively communicate with patients, clients and clinic visitors regarding invoicing and payments.
Partake in a routine cleaning and restocking roster.
Review and file patient information, documents and forms to ensure compliance with REDiMED and client requirements.
Handle a high volume of client enquiries and bookings via telephone and email.
Assist co-workers in other departments as required.
We'd love if you had:
An understanding/knowledge of Pre-employment Medicals
Working knowledge of Medicare and HICAPS claiming.
Experience with Genie Practice Management Software or similar.
Previous medical and/or allied health administration experience.
We NEED you to have:
Professional and engaging communication skills; articulate and able to converse with people from all walks of life.
A patient-focused approach, with care at the centre of everything you do.
Proficient computer and technology skills.
Why REDiMED?
Competitive hourly rate.
Access to our Employee Assistance Program (EAP).
Friendly and inclusive team.
Fast-growing, healthcare business with career progression opportunities.
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided. To apply, click APPLY NOW or, email your resume to hr@redimed.com.au with a cover letter or, short paragraph outlining your suitability to the role.