Job no: 524703Brand: Global SupplyWork type: Full timeLocation: New South Wales, QueenslandCategories: Operations & Professional Services, Wholesale & Product, Information & Technology
Flight Centre Travel Group is looking for the right candidate to help take our hotel viewership team to the next level.
Reporting to the Global Hotel Distribution Manager, you are a strong problem solver, thorough, detail-oriented and process-driven.
You are willing to go the extra mile to provide excellent service to our internal and external teams who rely on us for our over-arching hotel support and expertise.
This role can be based in either Sydney or Brisbane.
Key ResponsibilitiesBuild, maintain and audit rate access codes and tables in the Global Distribution System (GDS) and POS tools for consortia and client-negotiated hotel programs.Provide internal/external customer support and troubleshooting for rate availability, access and booking procedures for hotel programs in the GDS and POS tools, including the Corporate Hotel Platform.Create rate loading instructions and distribute as required.Assist with hotel program rate audits to identify technical errors such as incorrect pseudo cities, misspellings, mapping of access program table errors or omissions.Maintain account information in Salesforce and other CRM tools to provide accurate global view of data.Support all new business implementations, GDS conversions or de-implementations.Process Corporate Hotel Platform onboarding requests via the ADF process.Provide hotel viewership and auditing process training as global SME to internal/external customers.What you will needMinimum 5 years GDS experience, including essential knowledge of GDS hotel formats.Preferred knowledge of hotel viewership process in GDSs (Amadeus, Sabre and Galileo), including the use of Amadeus CSRs, Galileo POS Tables, and Sabre HIC/HST tables.Salesforce and Online Booking Tool (OBT) understanding.Preferred knowledge of OBT hotel preferencing.Basic knowledge of Corporate TMC environment.Ability to travel both domestically and internationally when required.Flexibility to work outside of standard hours occasionally to accommodate meetings across different time zones.What you will enjoy:Unique Culture: you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry.
We love to travel: generous discounts on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more.Development: individualised continuous Learning & Development pathway options.Exclusive Staff Discounts: accessible via our employee-only myRewards portal, with 400+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more.Balance: flexible working arrangements available.Brightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within.Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.Mental Health: support, mindfulness activities and Employee Assistance Program for staff and family.Social: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025).Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation.Sustainability:the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change.
We value you Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.
We encourage you to come as you are, to foster inclusivity and collaboration.
We celebrate you!
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
Remote working options are not available for this position.
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