Resident Manager Couple 80,000 - 120,000 For Couple Full Time Management employment, Mount Isa City, QLD We are looking for an experienced resident management couple for our 26 room motel in Mount Isa, QLD.Reporting to the Director, you will be responsible for leading a small team to deliver exceptional customer service and ensure the smooth running of the motel.This role is best suited to an experienced management couple.Singles may be considered depending on relevant, current and demonstrated experience.What you'll be doing Overseeing and carrying out all aspects of motel operations, including reception, housekeeping, and maintenance.Providing exceptional customer service and handling guest enquiries and complaints.Managing and motivating our housekeeping team.Developing and implementing policies and procedures to improve efficiency and service quality.Analysing financial and operational data to identify opportunities for growth and cost savings.Ensuring compliance with all relevant health, safety, and legal requirements.What we're looking for Significant experience in a hands-on management role within the hospitality industry, preferably in a motel or hotel environment.Strong leadership and people management skills, with the ability to motivate and develop a team.Excellent communication and customer service skills, with a focus on delivering exceptional guest experiences.Proficient in financial and operational analysis, with the ability to identify and implement process improvements.Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.Familiarity with relevant health, safety, and legal requirements in the hospitality industry.Experience with PMS and channel management software, we use Guestpoint and Siteminder.Relevant qualifications in hospitality management or a related field would be highly regarded.At least a commitment of 12+ months.Vacancy Details Position: Full Time Role: Management Start Date: 1 November, 2024 Salary: 80,000 - 120,000 for couple #J-18808-Ljbffr