Posted: 31/10/2024Closing Date: 01/12/2024Job Type: CasualLocation: Bowen HillsJob Category: Call Centre and Customer ServiceSurf Life Saving exists to save lives, create great Australians and build better communities. Surf Life Saving Australia (SLSA) is Australia's peak coastal water safety, drowning prevention and rescue authority.With 193,009 members, of all age groups and demographics across 315 affiliated Surf Life Saving Clubs (SLSCs), SLSA represents the largest volunteer movement of its kind in Australia.Since Surf Life Saving was established in 1907, over 670,000 lives have been saved.In 2021/22 our Surf Life Saving active members were involved in 8,916 rescues, 58,342 first aid treatments and more than 1.63 million preventative actions.Surf Life Saving volunteers carried out more than 1.31 million patrol hours.Surf Life Saving is a unique not-for-profit, community cause that exists through community donations, fundraising, corporate sponsorship and government grants.Job DescriptionResponsibilities This position is integral to our mission, driving forward key initiatives and contributing to the overall success of our team.Your expertise will shape our strategic direction and operational efficiency, directly impacting our innovation, growth, and the maintenance of SLSA's iconic Australian brand.Reporting to the Supporter Services Manager, the role is to provide comprehensive sales and customer service support to contribute towards revenue generation for various business units - through proficient utilization of databases, effective communication, and proactive engagement.Our employees embrace our company values through our behaviours.We act with honesty, and we strive for excellence whilst working collaboratively.The values we hold transfer through to our customer interactions, work colleagues and the wider community.Key Tasks and responsibilities of a Supporter Services Team Member: Utilise the database proficiently to establish, update and maintain supporter recordsPerform essential administrative tasks and maintain accurate informationEngage in both outbound and inbound call activitiesIdentify opportunities for upselling and cross-sellingProactively drive inbound and outbound membership retention and decline recoveryExhibit the utmost commitment to customer service excellence, fostering positive interactions with supporters and various stakeholders through a professional and courteous phone mannerPositively participate in training or workshops to upskill and improve customer service techniques and complaints handling techniquesPositively participate in system/technology training or any form of training to assist you in your role, and proactively seek assistance if further information, training or support is requiredPositively adopt new technology or new or amended processes/procedures that assist the organisation with improved customer service efficiency and effectivenessPositively assist with donor and lottery campaigns and supporter surveys to grow support for Surf Life SavingGeneral tasks/responsibilities: Strictly adhere to all established policies and proceduresAssist the organisation with mail tasks as requested by the Manager/SupervisorFulfil any additional tasks reasonably requested by the Manager/Supervisor Desired Skills and ExperienceWho You Are Our ideal candidate will have:Proficiency in Microsoft Office suite applicationsStrong written and verbal communication skills with excellent interpersonal abilitiesAttention to detail with high-level data processing skillsA professional telephone manner and exceptional communication skillsEffective prioritisation of tasksCommitment to providing outstanding customer servicePunctuality and reliabilityOrganisational efficiency and the ability to multitaskSLSA Benefits and Culture SLSA is committed to ensuring all employees have a work life balance within their role.Hybrid working model with opportunities to work from home and from our Surf Life Saving Australia offices.Flexible work arrangements and a healthy work-life balance.A supportive and inclusive work environment where your contributions are valued.Competitive salary and opportunities for career development and advancement.Chance to make a meaningful impact.Ready to Make a Difference? If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you!Apply now and be part of our mission to save lives and keep our beaches safe.Eligibility Please note that only applicants with the eligibility to work in Australia will be considered for this role.To be successful, you must hold Australian Working Rights or Australian Citizenship.Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace.SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.SLSA ensures a commitment to safeguarding children and young people.All candidates will be required to undertake a working with children check before commencing work with SLSA.SLSA provides workplace adjustments for people with a disability.SLSA reserves the right not to proceed with any appointment.#J-18808-Ljbffr