About the RoleWe are seeking a Customer Service Officer to join our dynamic team in banking.As the first point of contact in the Branch, you will provide exceptional customer service to our customer network by identifying and supporting customers to explore their current and future financial needs.You will undertake transaction activities for customers, educate them on using digital banking solutions, and conduct needs-based conversations to generate opportunities in personal banking and lending.About YouA strong candidate will have exceptional communication and relationship building skills, a genuine interest in or passion for banking, and a proactive attitude with a commitment to exceeding customer expectations.We welcome career-minded individuals who love to collaborate and bring a team player mindset.About UsBOQ Group is a unique group of challenger brands that aims to provide a genuine alternative to Australian financial services for customers and employees.We foster an inclusive workspace that values and leverages difference, creating new possibilities for our people to bring their best selves to work every day.Our PerksWe offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and access to employee network groups focused on diversity and inclusion.