Dynamic Refrigeration Solutions is a locally owned and operated Australian company based in Darwin Northern Territory, which specialises in the repair and maintenance of commercial and industrial refrigeration & air-conditioning equipment such as cool rooms, freezers, display cases, ice machines, beer systems, ducted & split ducted air-conditioning systems.
Service Manager
We are currently seeking a Service Manager to oversee our service department and ensure the delivery of high-quality service to our customers.
Key Responsibilities:
* Service Department Management: Oversee the day-to-day operations of the service department, including scheduling, dispatching, and coordination of service technicians.
* Maintain a strong focus on customer satisfaction, responding to inquiries, resolving complaints, and addressing any service-related issues promptly and professionally.
* Lead and manage a team of service technicians, providing guidance, training, and support to ensure high-quality service delivery.
* Implement and enforce service quality standards and best practices, conducting regular inspections and audits to ensure compliance with safety regulations, industry standards, and company policies.
* Possess strong technical knowledge of refrigeration systems and equipment, providing technical guidance and support to service technicians, and staying updated on industry trends, emerging technologies, and best practices in refrigeration service and maintenance.
* Manage service contracts and agreements with customers, ensuring contract terms and obligations are fulfilled, and collaborating with the sales team to identify opportunities for contract renewals and provision of additional services.
* Oversee the inventory of spare parts and equipment, ensuring adequate stock levels and efficient management of inventory, and collaborating with procurement to source and purchase parts as needed.
Requirements:
* Current Refrigeration Handling License or equivalent.
* Current Restricted Electrical License or equivalent.
* Current Drivers License.
* Minimum of 3 years industry experience in a similar role.
This is an excellent opportunity to work with a friendly and professional service-oriented team who offer a rewarding working environment. Overseas applicants seeking sponsorship are encouraged to apply.