* Work a Monday to Friday roster. You will be required to participate on an on-call roster.
* Mount Isa, Queensland, Australia
* Lead and mentor a small team
Supervisor - Operational Support
Information Systems and Technology
Mount Isa, Queensland, Australia
Ref. No. 21344
This position is advertised to internal employees only
Mount Isa Mines are currently seeking applications for the position of Supervisor -Operational Support within the Information Systems and Technology team
This hands-on role is based in Mount Isa, working a Monday to Friday roster. You will be required to participate on an on-call roster.
Your key responsibilities include:
* Oversee the overall compliance of the desktop environment
* Lead and mentor a small team
* Providing on-site support to Mount Isa sites, resolving complex technical issues for IT hardware and software
* Configuration, installation, testing, monitoring and maintaining IT hardware and software
* Pro-actively identify opportunities for improvement to IT support processes, tools & services
* Liaising with 3rd party support and PC vendors
* You may also be called on to provide input into IT projects
The successful applicants will have:
* Demonstrated experience within a leadership role
* Excellent technical knowledge of PC/desktop hardware/internal components
* High proficiency in supporting Windows 11, and the desktop environments
* A strong understanding of ITIL based service desk systems
* Highly effective interpersonal, customer service and documentation skills are essential
* Tertiary qualifications in Information Technology will be highly regarded