St.Giles currently has an exciting opportunity for passionate leader who is committed to empowering individuals with disability to thrive!
As we expand our support services, we are seeking a dedicated Service Delivery Manager to lead our dedicated team of Frontline Practice Leaders and support workers in delivering exceptional, person-centred support services across the state.
At St Giles, our mission is to enable people to thrive, and as a key leader, you will drive service excellence, foster innovation and support our teams to provide life changing experiences for participants.
What we offer:
Community focused employerSupportive and collaborative team environmentSalary PackagingHealth and wellbeing programs including reward and recognition program, EAP and corporate health insurance discountCareer development and training opportunitiesOnsite parkingAbout the Role:
Reporting to the Support Services Senior Manager, the Service Delivery Manager will be responsible for leading, coordinating and enhancing the efficiency of our support services.
This role is instrumental in fostering a collaborative, high-performance culture while ensuring compliance with NDIS standards and organisational policies.
Key Responsibilities:
Lead and oversee the Support Services Operational Team to ensure high-quality service delivery.Provide leadership, coaching and support to Practice Leaders and support workers.Promote collaborative teamwork to enhance participant outcomes and act as an escalation point for workforce queries and concerns.Drive operational objectives and KPIs to ensure continuous improvement and promote staff competency frameworks for person-centred support with evidenced informed practice models of service provision and identifying innovative and alternative approaches.Manage risks and ensure compliance with the NDIS Quality and Safeguarding Framework.Oversee operational performance, reporting and compliance, including managing financial performance targets and resource allocation.Coordinate training plans and support workforce development.Contribute to the implementation of technological solutions and systems that support improved processes and efficiencies.St Giles requires the following from you:
Minimum 3 years' experience in a management role leading large teams.Degree or Diploma in Social & Community Services, Business or relevant industry experience.Strong professional work ethic and a performance-based mindset.Exceptional written and verbal communication skills.Proficiency in Microsoft Office and client relationship management systems.Current or ability to apply for National Police Check (no older than 3 months).Current or ability to apply for Working with Vulnerable People Card/NDIS Worker Screening Check.If you are a leader with a passion for delivering exceptional support services and driving positive outcomes, we'd love to hear from you!
Apply Now and become a leader in transforming lives through quality service delivery.
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