We are a fast-growing non-bank lender that provides business loans and lines of credit to small-medium-sized enterprises (SMEs). We help Australian small businesses flourish by offering fair, transparent, straightforward business funding where business owners and our intermediary partners are not required to jump through hoops, read between the lines and be concerned about what's the catch?WORKING AT LUMIWe are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We were awarded the 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. We encourage you to be your authentic self and if you need any adjustments for a fair recruitment process, please let us know when applying.OUR VALUESEgos at the door: We own. We don't judge. We don't blame. We are open. We are in this together.See the customer: We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.Think lean: We make things simple. We are resourceful. We understand the problem. We think ahead.Learn to grow: We are curious. We challenge. We try. We fail forward. We learn. We try againJob DescriptionTHE ROLEProvide level 1 & 2 support for desktop hardware, software/business systems, internal systems, networks, telephony (including mobile devices) etc.Assist members of the business with technical queries and collaborate with team members and engineers to resolve support ticketsContribute to improving team practices by helping to implement tools, conduct analysis etc.This is a full-time in-office role in SydneyQualifications1-2 years of hands-on IT helpdesk experienceFamiliarity with admin workspaces (e.g., Okta, Google Workspace, MS365)Experience supporting custom internal software is preferredExcellent troubleshooting abilities and a methodical approach to problem-solvingStrong communication skills, both written and verbalBasic programming/scripting skills and basic database skills (SQL) preferredAdditional InformationPERKS & BENEFITSWellbeing: Free counselling, seasonal activities, wellbeing allowance, wellness room, flu shotsWork Life: Flexible working, home workspace allowance, purchased leave, parental leave, Lumi life leave for challenging events, breastfeeding/expressing spaceSocial & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQsRewards & Recognition: Competitive pay, referral bonuses, shout-out recognitionsCareer & Growth: Advancement opportunities, higher education sponsorship, hackathons#J-18808-Ljbffr