National Anti-Corruption Commission – Canberra ACTAbout the National Anti-Corruption CommissionThe NACC enhances integrity in the Commonwealth public sector by deterring, detecting, and preventing corrupt conduct involving Commonwealth public officials. It does this through education, monitoring, investigation, reporting and referral.Working with usThis is an exciting time to join the NACC. We are looking for outstanding individuals to embed robust systems and processes, deliver exciting and diverse projects and demonstrate innovation and commitment to integrity in the public service.NACC staff work in a complex and dynamic setting where exceptional judgement and an ability to achieve results is critical.Successful candidates will have the ability to cooperate, manage, lead and perform successfully across corporate and operational functions.The key duties of the position include:The Senior ICT Support officer role is a technical role within the Commission's ICT Support team. The role is responsible for high-level day-to-day support on a national level as well as providing onsite support to the Canberra office (including VIP staff) alongside the Assistant Director – ICT Support.The role is also responsible for the administration and support of the Commission’s M365 environment including MS Teams, SharePoint, and Exchange Online.As part of working in our greater ICT team, the role may be required to assist the Cloud Engineering team with their work including packaging and distribution of software to users, as well as testing of new packages or software.DutiesThe successful candidate will work under the general direction of the Assistant Director - ICT Support.Key activities of this position include:Provide first and second level ICT support to staff remotely and in person.Designing, deploying and administering Microsoft Teams and SharePoint sites to meet business, security and information management requirements.Assisting with mobile device management, software packaging and deployment through inTune.Assisting in developing and maintaining Windows SOE, as well as managing licensing and distribution.Record and update all incidents and Service Requests in the ICT Service Management Tool and escalate where required.Manage the imaging and deployment of desktop hardware.Create and maintain support materials such as standard operating procedures and knowledge base articles. As well as provide ICT Training where it may be required.Acting as an escalation point for more complex incidents and problems, this includes logging, escalation and coordination with team members, other IT support areas and service providers to resolve and or provide workarounds.Assist to manage and develop a small ICT team to deliver effective and efficient ICT support to a national office network.Undertaking and managing procurement activities in relation to ICT software, hardware and services to support end users.Managing small projects as required.The NACC is a small agency. In addition to these activities, from time to time you may be asked to undertake tasks that are outside your usual span of duties but that are within the range of your capabilities. Supporting one another in this way provides opportunities for exposure across the agency and is an integral part of the NACC’s positive workplace culture.EligibilityEmployment with the NACC is subject to the following conditions:Citizenship – applicants must be an Australian Citizen.Security clearance – this is a Designated Security Assessment Position. The occupant of this position will be required to undergo and maintain a security clearance to Negative Vetting 1.Suitability assessment - the NACC must be satisfied that successful applicants are of suitable character. They must undergo a rigorous pre-employment suitability screening process that can be intrusive in nature including (but is not limited to) detailed background, character, employment, police and financial checks.Probation - a probation period will apply to a new ongoing engagement in the Australian Public Service.We encourage applications from the Australian community including Aboriginal and Torres Strait Islander people, people of all ages, people from culturally and linguistically diverse backgrounds, and people with disability.NotesWe offer attractive rewards and benefits to eligible employees, including:competitive rates of pay and 15.4% superannuation.generous paid parental leave for primary and secondary caregivers.an additional 3 days paid leave between Christmas and New Year.flexible working arrangements such as part-time work, flexible work hours, and technology to support working from home and similar arrangements.an option to purchase additional leave, up to 4 weeks per year.access to salary sacrificing, andaccess to studies assistance.The NACC provides a service allowance of $1,900 per annum (pro-rata for part-time) to non-SES employees which acknowledges the special requirements of working at the NACC. This includes the need for high-level personal security assessments, the intrusion associated with notifying private financial and social interests and the necessity to engage in practices to prevent targeting by unlawful elements.Getting to know the National Anti-Corruption CommissionThe National Anti-Corruption Commission (NACC) is an independent Commonwealth agency that commenced in 2023. The NACC mission is to enhance integrity in the Commonwealth public sector by deterring, detecting and preventing corrupt conduct involving Commonwealth public officials through education, monitoring, investigation, reporting and referral.
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