TJ Building and construction – Warragul VIC
Join our small but growing team at Hotondo Homes in Warragul as a Sales & Administration Assistant. This role is key in providing essential administrative and sales support, ensuring seamless client interactions, and helping us meet our business and client service goals.
Key Responsibilities:
* Professionally manage reception and telephone inquiries, creating a welcoming first impression for clients.
* Support sales staff with client management, providing exceptional customer service to enhance the client experience.
* Offer clerical and secretarial support to the General Manager and other team members as needed.
* Monitor, track, and report on customer development plans, actively contributing to client satisfaction initiatives.
* Maintain close communication with all prospective and existing clients to ensure high levels of satisfaction before building commencement.
* Ensure all sales documentation—such as quotes, contracts, variations, and colour selections are accurately completed and processed according to company protocols before building starts.
* Perform additional duties as required to support the team.
The ideal candidate will have the following:
* Strong organisational skills and the ability to manage multiple tasks with excellent coordination and time management.
* Solid knowledge of administrative systems and processes, ideally within the building industry.
* Strong interpersonal and communication skills, with the ability to build rapport with clients and team members.
* Proficiency with Microsoft Office Suite and strong general computer skills.
* Previous experience in the home building industry is desirable but not essential.
Additional Information:
Flexible working hours are available. If you’re enthusiastic about supporting a dynamic, close-knit team and delivering excellent client service, we’d love to hear from you!
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