Job Title: Service Technician
We are seeking a skilled and experienced Service Technician to join our team at Winc. As a Service Technician, you will be responsible for repairing and maintaining office equipment to a high standard of proficiency.
The ideal candidate will have a strong background in technology, excellent customer service skills, and the ability to work independently with minimal supervision.
About Us
Winc is a workplace support company that provides tailored solutions to meet the needs of businesses across the country. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients.
Role Purpose
As a Service Technician, you will be the primary point of contact for customers experiencing issues with their office equipment. Your responsibilities will include diagnosing faults, repairing equipment, and providing training to end-users.
Key Accountabilities
1. Manage customer service requests, including diagnosing machine faults, repairing equipment, and testing.
2. Perform onsite installation of machines, network connection, and end-user training.
3. Assist IT Tech teams and Managed Service customers with remote support.
4. Support Sales teams with pre and after-sales support.
5. Maintain customer satisfaction and achieve company requirements in call production, response time, and parts inventory.
6. Properly maintain and inventory all parts and support equipment required to perform the job effectively.
7. Complete Health, Safety, and Environmental (HSE) training and demonstrate an ongoing commitment to the Winc HSE plan, policy, and processes.
What We Look For
1. Certificate or equivalent in Technology preferred.
2. At least 2 years' experience as a copier technician.
3. Valid driver's license.
4. Strong organizational and time management abilities.
5. Good written and verbal communication skills.
6. Detailed knowledge of computer and copier management software, such as Papercut, Uniflow, and O365.
7. Strong customer service skills.
8. Analytical thinking and problem-solving abilities.
Working With Winc
1. We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse, and inclusive environment.
2. We prioritize diversity and equity, with gender equity across teams, senior management, and internal promotions.
3. We are committed to First Nations empowerment and support, taking action to address the imbalance in opportunities.
4. We focus on working towards a more sustainable future through our Winc Social Agenda - six pillars of social responsibility: Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waste, and Ethical Sourcing.
5. We provide training, tools, and an environment to enable our people to perform their best and develop their careers at Winc.
6. We take care of our people through mental health support, employee assistance programs, and generous leave entitlements.
7. Perks include quarterly recognition programs, team discounts, and corporate partner discounts.