Title: Sales Support Executive (Australia)
Job Summary At Techbuyer, excellent customer service is what we're known for! If you're really keen to learn and are looking to work in a fast-paced, fun, collaborative environment where you can grow alongside the business, then we would love to hear from you.
Techbuyer is a global provider of sustainable IT solutions and computer hardware with the circular economy at its core. Techbuyer is focused on creating a happy, productive working environment for ourselves, our customers, suppliers, and communities. The Sales Support Executive is a vital role in making sure the customer experience is second to none.
Responsibilities Handling incoming customer queries by phone, email, online chat, and other platforms. Assisting both customers & suppliers by liaising with the relevant internal departments for any issues that may arise, including Returns, Delivery delays, etc. Establishing and maintaining effective and long-term working relationships with both existing and prospective customers. Assisting Sales Executives in Australia with the sales process. Arranging inbound payments, such as card, Paypal, or bank transfer through the required platform. Ensuring communication between our teams in the UK & Australia is efficient. Liaising with Marketing in the UK for any assistance with Marketing campaigns. As the company culture promotes helping others, ad hoc tasks may be assigned to the job holder that are not listed above. Required Skills or Training Confident, professional manner. Enjoy working in a fast-paced environment. Accuracy of inputting data. Customer needs and satisfaction focused. A systematic, organised approach to work – prioritising your own workload. #J-18808-Ljbffr