About the Role
We are seeking a Junior Customer Service Officer to join our small customer service team based in Heidelberg. As an Australian leader in automated packaging solutions, we have experienced significant growth and require exceptional service from this position.
Reporting directly to the Customer Optimisation Manager, you will be responsible for delivering high-level service to customers across Australia.
Key Responsibilities:
* Receive and respond to all customer inquiries via phone and email
* Make outbound calls to customers to resolve issues and provide updates
Description:
This is a fantastic opportunity for a motivated individual to join a dynamic team and contribute to the success of our business. As a Junior Customer Service Officer, you will play a vital role in ensuring our customers receive exceptional service and support.
The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Languages:
We operate in English only, so proficiency in this language is essential.
Culture:
We value a positive and inclusive culture, with a focus on teamwork and collaboration.