Sydney, NSW
About us
Mad Mex is focused on one thing, making and sharing the world's best burrito by being the Most Loved and Respected Mexican Food Brand. With over 70 Restaurants across Australia (and an epic growth pipeline), we’re driven by our passion to share the food and culture of Mexico with our customers every day.
About the role
The Field Training Manager ensures our restaurant teams are well-trained to deliver excellence. They achieve this by ensuring all Business Managers are well-trained and capable of training others, by developing a team of several skilled Mad Team Leads who can also train others and lead new restaurant openings and by developing and maintaining Certified Training Restaurants in each State.
This role is crucial for developing people who maintain high operational standards in both new and existing restaurants.
The Field Training Manager is an expert in all things Mad Mex restaurant operations, ensuring the Operations and Field Training team are aligned and consistent in training, coaching, and following-up on Mad Mex standards at all times.
To be successful in this role, our ideal candidate will
Demonstrate Leadership:
* Become the expert in Mad Mex restaurant operations and standards, proactively identifying and leading improvements in areas of opportunity.
* Build strong relationships with stakeholders, such as Franchisees and Business Managers, while ensuring team members excel in stakeholder engagement and relationship management.
Develop well trained teams:
* Build and maintain a nationwide team of Mad Team Leads and a team of Business Managers trained in Shift Evaluations.
* Establish certified training restaurants in each state to facilitate New Restaurant Openings and training.
* Provide detailed training plans and support for new Franchisees and Business Managers while mentoring the Field Training Specialist in Mad Mex operations.
Identify areas of opportunity and assist the Operations team to address:
* Collaborate with the Operations team to identify and address opportunities for improvement, focusing on 'red flag' restaurants
* Assess national performance and document issues with the State Manager, determining necessary training and developing a corrective plan for underperforming locations.
* Schedule and conduct annual visits to all Mad Mex restaurants in coordination with the Field Training Specialist, ensuring proactive support and training implementation.
Cross-Departmental Collaboration and Training
* Develop a documented training roll-out plan for departmental projects, systems, and new products, ensuring alignment with organizational goals.
* Collaborate with the L&D Manager to create and deliver engaging classes and training programs, including 'Customer Experience' events, while maintaining up-to-date training materials.
* Identify areas for improvement in Mad Mex training processes and assist in testing new products, providing valuable feedback for enhancements.
New Restaurant Openings (NRO)
* Oversee the Mad Team for new restaurant openings, managing travel, budget development, expenditure tracking, and roster creation, while ensuring team induction occurs smoothly.
* Assign a Mad Team and Mad Team Lead prior to each opening, facilitating comprehensive training for the restaurant team and franchisee for independent operation.
Qualifications & Experiences:
* Recent (within last 3 years) frontline experience in QSR, Fast Casual or Restaurants
* 8+ years’ total experience, working on the floor in QSR, Fast Casual or Restaurants
* A proven track record of strong people management & leadership skills
* Demonstrated ability to operate at an operational hands-on level and the ability to translate this into improving Restaurant performance
* Capacity to work independently with minimal direction and collaboratively in a team environment.
* Demonstrated high level skills in dealing confidently and courteously with key stakeholders (both internally & externally)
* A current driver’s licence and car
Key Details:
* At times, this position requires weekend work and ‘pm shifts’
* This position is field orientated, and hence there is no permanent Support Office desk
* Position requires ‘hands-on’ approach and detailed, recent operational knowledge is essential
* This role is 80% field-based, 20% at Burrito Headquarters, Sydney
* Intrastate and Interstate travel is a requirement of this role.
* Mad Mex Restaurants operate from 8am – 10pm seven days. This position may require being contacted outside of office hours.
So what does that mean for me?!
When you join the Familia, you will receive:
* Aside from your salary, you will also receive a company laptop, mobile phone reimbursement, and complimentary meals when working in the office
* You will also be eligible for our bonus program
* We are growing! With HUGE expansion goals! (Think of the development opportunities!)
* As a Full-Time team member, you could be eligible for our Mad Mex Paid Parental Leave Program (up to 6 weeks of paid leave for a primary career at full pay!)
* Complimentary access to our Employee Assistance Program – confidential counselling, for when you just need someone to talk to
* We offer ongoing training and development to help you achieve your goals
* Opportunity to work from home
* Attend our annual off-site 3-day conference to set the tone for the year ahead
* Quarterly National Business Meetings for team connection and knowledge sharing
* Have your voice on our employee feedback platform (most companies have this for customers, we have it for our Mad Mex Familia)
* Grow and develop through exposure to experienced industry leaders
Does this sound like your next career move? Send us your CV along with a cover letter that tells us about your skills and experience and that you are ready for the next step!
We value your passion. We love your energy. We want your commitment.
Come and join the brand that has recently been voted Australia’s Top Premium Restaurant Brand and placed in the Top Ten Franchise Brands in Australia!