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Technical Product Manager - AI Messaging Technical Product Manager - AI Messaging Optus & AI At Optus, our vision is to become Australia's most loved everyday brand with lasting customer relationships. For decades we've said yes when others have said no. This optimistic challenger spirit makes us who we are today.
We've been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.
With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we're taking AI at Optus to the next level.
This is no 'quick win' – we're in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We're committed to doing it responsibly and ethically and we want you to be a part of it. You're invited to join the Optus AI division.
Big opportunities. Cutting-edge innovation. At Optus, we're pushing the boundaries of AI-powered communication, and as the Technical Product Manager, AI Messaging, you'll drive the evolution of our intelligent messaging platform. Leading platform optimisation, strategic project delivery, and product roadmap definition, you'll work at the intersection of engineering, AI, and product strategy to create seamless, high-performance communication experiences.
Collaborating with cross-functional teams, you'll leverage cloud-based communication platforms, APIs, and advanced integration patterns to enhance capabilities and drive innovation in the fast-paced telecommunications industry. If you have a strong engineering background, a customer-centric approach, and a vision for the future of AI-driven communication, this is your opportunity to shape the next generation of voice and messaging solutions at Optus.
Your day to day will consist of... Lead the delivery of the AI technical roadmap, working closely with the Product Owner in the Messaging Platform and Operations Squad to enhance consumer contact centre messaging channels. Define and drive the technical product vision and strategy for AI-powered messaging, ensuring alignment with business objectives and customer needs. Manage platform optimizations to improve messaging capabilities, enhance customer interactions, and streamline contact centre operations. Oversee platform integrations, vendor upgrades, and new feature development, ensuring seamless execution within project timelines and budgets. Provide technical guidance on APIs, SDKs, and integration patterns while collaborating closely with engineering, product, and operations teams. Ensure platform security, performance, and reliability, managing incident response and maintaining compliance with best practices. Stay ahead of industry trends, emerging technologies, and competitive advancements in AI-driven messaging and contact centre solutions. What makes you perfect for the role? Extensive experience working with cloud platforms such as AWS, Azure, or GCP, with a strong understanding of cloud-native architectures, containerization (Docker, Kubernetes), and serverless technologies. Deep expertise in messaging technologies, including protocols like SIP, WebRTC, and MQTT, as well as hands-on experience with platforms such as Live Person, Twilio, or NICE-CXOne. Strong proficiency in designing, developing, and integrating RESTful APIs, webhooks, and scalable integration patterns, with experience using API documentation frameworks like OpenAPI. Solid background in software engineering, with a deep understanding of development principles, design patterns, and best practices, plus proficiency in programming languages such as Java, Python, or Node.js. Proven ability to optimize platform performance through performance testing, tuning, and monitoring, with experience in diagnosing and resolving bottlenecks in high-traffic environments. Strong understanding of security best practices for cloud-based and messaging platforms, including experience identifying and mitigating common security vulnerabilities. Hands-on experience with DevOps methodologies, including CI/CD pipelines, infrastructure as code, and automated testing to streamline deployment and operations. Excellent communication and collaboration skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders. Optus is a place where we let you do you. We offer a range of benefits including: 3 days in the office, 2 days remote – with flexible hours to suit! Inclusive paid parental leave with up to 14 weeks for the primary caregiver. All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'. Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University). Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network. Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!
Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.
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