The roleOur Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Ipswich Orwell.Nights Guest Service Assistant duties include:supporting your hotel in achieving all brand and company metrics and objectivesbuilding and developing relationships with guests, assessing their needs and flexing style and approach appropriatelyensuring all repeat guests, priority members and VIPs receive recognition and appreciationfollowing SOPs to ensure consistent hospitality for all guestsmaintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guestsBeyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.BenefitsOur rewards package includes:Annual Conference Event and AwardsApprenticeshipsRobust career development opportunities and support for personal growthAttractive discounts across many major retailers, restaurants, and eventsComplementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!50% off food and beverage while you stay in our hotels24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal adviceFREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)What you’ll bring to the teamIdeally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.Next stepsA member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.Who are Kew Green Hotels?Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.Join our Kew-Team today!
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