This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.
Contact Centre Operator x10
Pay rate: $33.96 per hour + super
Start Date: Asap, before Christmas
End Date: 27/06/2025 with possibility of extension
Location: Newcastle, Hybrid working options (work from home)
About your new role
A Government agency in NSW is seeking multiple Contact Centre Operators to deliver support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing.
Key accountabilities
Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
Ability to confidently use multiple technology platforms and databases
What you will needAbility to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
High quality customer service experience
Previous experience in a call centre or customer service role
Previous gov experience is preferred but not required
Proficient in Microsoft office suite, particularly Outlook and Teams
Comfortable with working remotely on a hybrid working model
Live in the Newcastle/Central Coast or Hunter Regions you may be required to attend the office on a hybrid working model around March.
In return
Be part of a large Government Department
Hybrid working model
Discounts to leading retailers
Support from your Randstad consultant
Next stepsApplicants will be required to undertake skills testing
Successful applicants will need to undergo reference checks and a National Police Check
If you are ready to apply for this opportunity, please select "Apply Now".
Have a question before applying? Please contact ****** or call 02 4032 7357At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
1 year
skills
customer service, call centre, customer support, customer experience, payroll, support officer, contact centre, customer service representative
qualifications
n/a
education
Primary School/Junior High