Campus Location: Melbourne, Australia
Job No: APTAV111107#004
* Provide exceptional service delivery to ACU staff and university stakeholders
* Diverse contact centre opportunity
* ACU offers 17% employer superannuation, salary packaging and generous leave provisions
* Full-time, continuing role based at our Melbourne campus with some hybrid flexibility
About the role:
Operating within Service Central, Service Central Officers conduct a national function, focusing on service delivery and resolution of Level 1 service requests and enquiries across Corporate Services (including requests relating to People and Capability, Information Technology, Properties and Facilities, Marketing and External Relations, Finance and Planning, Student Administration, and Legal Assurance and Governance). In addition to the triage of Level 1 service requests, Service Central Officers will be responsible for:
* Making a significant contribution to knowledge management (including identifying and writing articles and ensuring that information is current).
* Utilising a range of technology to quickly and accurately triage and/or resolve service requests received via multiple channels including phone, chat, email and electronic lodgment.
* Identifying opportunities for service improvement, including suggestions for the automation and streamlining of existing processes.
* Providing an initial contact point for telephone enquiries from members of the general public and University stakeholders.
Contact:
General enquiries can be sent to Craig Willis, Service Central Coordinator (Operations) at: craig.willis@acu.edu.au
What we offer:
* The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
* Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. A 3% salary increase will be effective from the beginning of the first full pay period commencing on or after 1st January 2025.
* 17% employer superannuation contributions to eligible continuing and fixed-term staff.
* Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
* As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.
How to Apply:
Step 1: Review the Position Description and become familiar with Our Mission and the Application process
Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:
* resume (maximum 5 pages).
* responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
* brief online responses to any pre-screening employment questions.
Applications close: 26-NOV-2024 at 11:59pm AUS Eastern Standard Time
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.
About ACU:
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Learn more about Athena Swan
Provide exceptional service delivery to ACU staff members and university stakeholders in this full-time, continuing position based in Melbourne.