Job Summary
The ideal candidate will be passionate about delivering exceptional customer service and eager to kickstart their career in the automotive industry as a Customer Experience Specialist Trainee.
About Us
At Trivett Automotive Retail, we are dedicated to being the most customer-centric automotive retailer. Delivering exceptional customer service is key to our success.
Our Global Community
As part of Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.
Role Overview
This exciting opportunity allows you to learn, develop, and implement the various functions of this critical role, ensuring customers receive an unparalleled experience from their first inquiry to driving away in their new vehicle.
Responsibilities
* Master product knowledge to deliver engaging and informative demonstrations to customers.
* Build strong customer relationships by clearly explaining product benefits and anticipating needs.
* Provide exceptional support through answering questions about vehicles, products, and financial services.
* Assist with test drives, delivery, and sales documentation, ensuring a smooth customer experience.
* Utilize web-based systems to keep customer information accurate and support the sales process.
Why Join Us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success, including thorough training, career development opportunities, a supportive team environment, additional days off, and access to our employee benefits program.
About You
To be successful in the role, you will have:
* A strong interest or experience in sales, retail, and/or the automotive industry.
* Exceptional customer service skills with the ability to adapt your approach to suit individual customer needs.
* Proficient computer skills, including experience with Microsoft Suite and digital platforms.
* Strong written and verbal communication skills.
* Ability to multitask and maintain attention to detail in a fast-paced environment.
* Demonstrated organizational skills and a commitment to professionalism and integrity.