Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
We are looking for a highly motivated and innovative Domain Owner to join at the EL2 Director level within our Service Design and Improvement Branch.
The Branch is within the Service Design division which is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance their NDIS experience. This experience-design work also aims to improve how agency’s frontline Service Delivery (SD) operates.
The Branch works with Subject Matter Experts (SMEs) to create and implement solutions that simplify processes, improve timelines and the quality of outcomes for participants. The branch designs the elements that deliver the strategic vision of the NDIS Pathway. It works to improve the consistency and equity of NDIA decisions and ensures the Scheme is aligned with insurance principles for future sustainability.
The squads design changes to the processes within the participant journey, which support participants in achieving their goals and improves the participant experience with all elements of the Scheme.
Where you can add value
As the EL2 Domain Owner you will lead a multi-disciplinary, agile design team including a Scrum Master, Business Analysts, Service and Process Designers, Design & Build Leads and Project Officers. With your previous experience and knowledge, you will apply a significant understanding of the Service Design & Improvement functions to provide high level of advice to senior management, Strategic Leadership Team and the NDIA Board.
The role will be required to coordinate and assume responsibility for highly complex or sensitive projects and work program outcomes across the functions that have strategic or operational significance to the NDIA.
Functions of the role include communicating and producing documentation contributing to the development of the Domain Ownership function across strategic programs. You will collaborate with other areas of the organisation on the successful delivery of the Domain, ensuring it is fit-for-purpose for both participants and internal end users.
Enough about us, let's talk about you
You will have the ability to navigate complexity and uncertainty with personal drive, sound judgement and integrity. Your ability to exercise a significant degree of independence and high-level of decision-making and judgement will inspire your team members to strive for the best outcomes. An ability to negotiate and communicate with influence will serve you well in this role. Your outstanding communication and interpersonal skills will be key in initiating, establishing and maintaining strong relationships with internal and external stakeholders. You will have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
Your NDIA Experience
You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work life balance.
While this role is ideally performed from Adelaide – SA, Geelong or Richmond, VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm AEDT on 20 November 2024
If you have any questions, please contact Dafiya Pampori on 0436 633 473 or email Dafiya.Pampori2@ndis.gov.au.
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 or ndia@dfp.com.au.
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