Join to apply for the Customer Service Team Lead role at ParagonCare Limited Are you a passionate Naturopath with leadership experience, eager to lead a high-performing customer service team in the complementary medicine sector?
We are looking for a Customer Service Team Leader to drive excellence in customer interactions while supporting sales and marketing initiatives.
About the Opportunity As the Customer Service Team Leader, you will be responsible for:
Leading and developing the customer service team to meet and exceed sales and service targets.Driving inbound and outbound campaigns in collaboration with the marketing team.Providing coaching, performance reviews, and training to enhance team capabilities.Ensuring seamless customer service processes to improve efficiency and satisfaction.Implementing key performance reporting to track individual and team success.About you! A Naturopathic background (highly desirable) or experience in the complementary medicine industry.Proven experience leading a customer service or sales team.Strong coaching, mentoring, and leadership skills.Ability to analyze performance metrics and drive strategic improvements.Proficiency in Microsoft Word, Excel, and Outlook.What's in it for you? In return, you'll enjoy a competitive remuneration package, flexible work-life balance, ongoing professional development and the opportunity to diversify your skills across the Paragon Care Group of companies.
Join us where your contributions will make a lasting impact on healthcare.
Apply now to be part of our team driving innovation in the industry.
About Us! Paragon Care is an ASX-listed industry leader in the healthcare industry, specialising in supply and service of advanced medical equipment, devices, and consumables.
With an unwavering commitment to innovation and excellence, Paragon Care is at the forefront of transformative healthcare technologies, dedicated to shaping the future of diagnostics and healthcare decision-making.
Successful applicants will be required to complete a pre-employment medical that includes an illicit substance test and criminal history check prior to commencement of employment.
Only open to Australian or New Zealand Permanent Residents or Citizens.
Paragon Care fosters a workplace that seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply. Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesHospitals and Health Care
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