IT Support Technician Looking for a different challenge as an IT Support Technician whereby you can utilise your skills?Permanent Full-time position with competitive remuneration and benefits Work with a dedicated and welcoming team based in Murarrie, Queensland Join a growing, yet already successful market Upskill and growth in an area you're passionate about, whilst being fully supported and encouraged Join a Trusted Global Leading Animal Health organisation The IT Support Technician's mission is to provide hardware and software IT support for the site production lines.What You Will Do Responsibilities include, however not limited to: User/stakeholders assistance Takes care of user requests and redirects them to the relevant people in the IT team or carries out the interventions itself Complies with information system security instructions and the company's policies Supporting shopfloor IT by sustaining the environment and working on incident resolution Deploying new devices on the shopfloor (Computers / IOT devices / manufacturing devices with network capabilities) Keeping inventory of our assets up to date and manage their lifecycle Documenting all activities Communicates and informs users to understand the problems and resolve them Provides guidance, information and user training if needed Registration of new equipment Follow-up of new equipment License management Repair and perform preventive maintenance of all computer equipment Manage spare parts Manage daily operations: Backups and restores Data archiving Maintenance of user configurations What You Must Have Technical knowledge: Microsoft 365 environment Main types of cabling Hardware and software equipment (PCs, routers, hubs, switches, printers) Network protocols Windows-based computing (from XP to 10) Analytical capabilities: To be able to diagnose the origin of a breakdown or malfunction of network congestion Ability to do hardware configuration of networks Ability to perform network maintenance Follow the on-site rules Follow the safety instructions What You Can Expect Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation Exposure to upskill and develop in your role Flexibility and opening doors to other opportunities and skillsets Joining a collaborative team of likeminded individuals We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. #J-18808-Ljbffr