About the RoleAs a Technical Product Sales Support Specialist at Blue Mountain Co., you will be responsible for driving customer satisfaction and retention for our market-leading suite of products. In this full-time role based in Brisbane, QLD, you will work closely with our customers to understand their needs, provide expert guidance, and ensure they are maximising the value of our solutions.What You'll Be Doing Proactively engage with customers to identify their goals and challenges, and develop tailored strategies to help them achieve successProvide hands-on product training and ongoing support to ensure customers are utilising our solutions effectivelyCollaborate with cross-functional teams to address customer inquiries and resolve any issues efficientlyGather customer feedback and insights to inform product roadmaps and drive continuous improvementsMaintain strong relationships with key stakeholders and act as a trusted advisor to our customersContribute to the development of best practices and knowledge-sharing within the customer success teamDiscuss requirements with new and potential customers and help deliver technical correct solutions.What We're Looking For Proven track record in a customer-facing role, preferably within a product or software environmentStrong interpersonal and communication skills, with the ability to effectively liaise with customers at all levelsExcellent problem-solving and analytical skills, with a focus on driving customer satisfactionA passion for learning about how things work.Degree in a relevant field or equivalent experience in a similar roleWhat We Offer Competitive salary and bonus structureOpportunities for professional development and career advancementCollaborative and supportive team environment with a focus on work-life balanceAccess to the latest technologies and tools to enable your successAbout Blue Mountain Co.Blue Mountain Co. owns and runs a number of global product brands. With a strong focus on product development and customer success, we are committed to helping our customers around the world. Join our dynamic team and be a part of our continued success.Apply now to become our next Technical Product Sales Support Specialist