As a Travel Sales Consultant, your responsibilities will all revolve around booking and customer service. You will be reaching out to customers to follow up on their enquiries & supporting clients through their journey as well as ensuring all information & documentation is accurate within the system.All office management tasks on CRMConsult, collect and prepare all needed documents to apply visas, passports for clientsDealing and contracting with the suppliers such as restaurants, hotels, transportation companiesAnswer phone calls, coordinate with Vietnam office or our DMCs to consult or respond to the inquiries and complaints of customers.Manage emails, Livechat, phone calls and other forms of correspondence;Maintain cleanliness and orderliness of the office;Communicating with clients before, during, and after their trip to ensure their satisfaction and address any concerns or issues that arise.Building relationships with clients to encourage repeat business and referrals.Staying current on industry news and trends to provide the best advice and recommendations to clients.Make the tour confirmation to the customer when you receive the booking.Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via videoJOB REQUIREMENTS Professional attitude and appearanceCautious, detail-oriented, responsible, service-mindedExcellent work ethics & time management skillsGood communication skills in EnglishProficient office computer skillsAn excellent communicator, listener and problem solver who is comfortable working in a busy role.Flexible hours, 38-40 hours per week depending on candidates' preferenceCheck email and be available to work outside office hours if required