Customer Research and Insights Officer role based in Brisbane !
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Queensland. We are partnered with a statutory body in Brisbane to recruit a Customer Research and Insights Officer.
Your new role
In this temporary assignment, your responsibilities will include (but not limited to):
* Dive into customer insights and leverage data to drive strategic decisions.
* Support and expand the Void of the Customer (VoC) program.
* Utilise market research skills to enhance communications, programs, and services.
* Investigate customer experiences and interactions within the organisation.
* Collaborate with internal and external stakeholders in the industry.
* Offer insights to deepen the organisation's understanding of the customer perspective.
* Understanding of pain points and potential customer interventions and opportunities which support the organisation's vision, mission and business objectives.
What you'll need to succeed
To excel in this role, you should have:
* Ability to lead and deliver customer research tasks within specified timeframes that meet objectives and quality standards.
* Experience in quantitative and/or qualitative research design and implementation, including analysis, reporting and interpretation.
* Ability to work collaboratively with team members and other teams to achieve organisational excellence.
* Demonstrated investigative, analytical, planning, and problem-solving skills, and attention to detail.
* Demonstrated effective interpersonal skills in communication, consultation and negotiation, report writing and written correspondence.
* Tertiary qualification in a relevant field and or demonstrated relevant and equivalent work experience.
What you'll get in return
Through Hays, this role offers you an attractive hourly rate+ super, 3-month contract, an opportunity to progress your career with this statutory body and:
* Weekly pay cycles
* Nominated choice of superannuation fund
* Online time sheet submission and approval
* No hidden costs or payroll deductions for our services
* Regular contact with consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.