CBM Facilities Group is a dynamic, locally owned company with 20 years experience in the industry.At CBM, we are the central hub for all facility services and property maintenance. As a leading facility services company, we are committed to providing exceptional services to our clients.Our mission is to build strong relationships with clients and service providers across Australia and New Zealand while supporting local businesses and the communities they live in. About the role: Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to become a vital part of CBM as a Client Service Officer.Serve as primary point of contact for clients, fostering strong relationships and meeting their needs.Distribute incoming work, ensuring adherence to priorities and pricing guidelines.Ensure compliance with quality, safety, and risk management requirements.Collaborate with clients, service providers, and internal teams to coordinate and execute service delivery.Coordinate and manage stakeholder partnerships, communications, and meeting schedules.Document and communicate service requirements throughout the entire process.Provide management with feedback on contractor performance.Monitor client satisfaction levels, address any potential concerns or service gaps and provide solutions.Represent the company's values and commitment to excellence in all interactions as a brand ambassador.About you: We believe that exceptional client experiences start with a dedicated and talented team. As a Client Service Officer, you will play a pivotal role in ensuring that our clients receive the highest level of service and satisfaction.A customer-centric approach and a passion for delivering outstanding service.Strong problem-solving with a proactive and solution-oriented mindset.Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.Ability to multitask and prioritise competing demands in a dynamic environment.Excellent time management, organisational skills and attention to detail, ensuring accuracy and efficiency.Proficiency in MS Office suite.Why Join our Team? A supportive culture that values diversity, teamwork, partnerships and local communities.Dynamic and collaborative work environment, fostering growth and innovation.Ongoing professional development and training opportunities to enhance your skills.Long-term employment opportunities.How to apply: Click APPLY or contact ****** for more information.#J-18808-Ljbffr