Customer Support & Social Media Assistant for a Pet Food Manufacturing Company in Australia (Home Based Part Time)
* Job Category: Customer Service/Technical Support
* Work Schedule: Friday, Saturday, Sunday, Monday, Tuesday; Between 6:00 am - 6:00 pm Australian Western Standard Time
* City: O'Connor
* State/Province: WA
* Country: Australia
* Work Location: Home Based - Philippines
* Job Type: Part time
Client Information
The client is a pet food manufacturing company based in Perth, Australia, specializing in producing high-quality dog food. Using human-grade ingredients in a HACCP-certified facility, the company prioritizes safety and nutrition. With a small, collaborative team, it values attention to detail, adaptability, and teamwork, fostering an environment where employees are supported and encouraged to thrive in a dynamic and fast-paced setting.
Job Description
Customer Service & Administrative Support
- Respond to customer inquiries and provide timely resolutions.
- Manage and send email communications, including payment failure and promotional emails.
- Update biweekly timesheets and assist with general administrative tasks.
Social Media & Sales Support
- Manage content calendars, schedule posts, and track performance on social media platforms.
- Conduct market research to support sales strategies and business growth.
- Assist with label management and subscription updates.
Ad Hoc Tasks
- Handle additional responsibilities as assigned within the scope of the role.
Must Haves
- Proficiency in Google Sheets and Microsoft Office.
- Strong background in Customer Service, with a focus on handling email inquiries effectively and professionally.
- Experience in administrative tasks and data entry, with a keen eye for detail to ensure accuracy.
- High proficiency in English, both written and verbal.
- Social media management experience.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
- Perfectly working headset and webcam.
- Stable internet connection of at least 5 Mbps to 15 Mbps.
- Up to date computer system with a minimum of Windows 8 or Mac OS X.
- Quiet room with no distractions or background noises.
- A backup plan if the power goes out or if your internet connection becomes unstable during your shift.
Only applicants meeting the strict criteria above will be contacted.
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