Client Operations Analyst page is loaded Client Operations Analyst Apply locations VIC - SBK HWT Tower 40 City Road Southbank time type Full time posted on Posted Yesterday job requisition id Job_Req_45518What's the role?As a Client Operations Analyst within Client Partnerships, you will play a crucial role in supporting our Client Partnerships and support teams, empowering them to achieve sales outcomes efficiently. You will be a primary point of contact for operational inquiries, troubleshooting issues, and collaborating with stakeholders to resolve challenges.Your responsibilities will include supporting change initiatives, improving operational procedures, and enhancing the user experience. You will also contribute to maintaining News Corp's corporate governance by ensuring adherence to key Audit controls.Key Responsibilities:Enhance operational efficiencies, drive revenue-generating initiatives, identify areas for improvement, provide coaching and support.Act as an escalation point, conduct reporting and analysis, develop support documentation.Maintain strong stakeholder relationships.Contribute to the development of market-relevant products and process improvements to drive revenue and support group strategies.Support new employee onboarding, participate in UAT and BVT.Maintain sales support documentation.Provide ad-hoc training, and offer subject matter expertise for business change initiatives.Who are you?Demonstrated analytical, communication, and organisational skills.Strong attention to detail and accuracy.Curious and questioning mindset with a customer-centric approach.Strong critical thinking and creative problem-solving skills.Excellent relationship-building and influencing abilities.High level of resilience and ability to manage resistance to change.Inspirational, trustworthy, and dependable nature.Prior experience in media, sales, production, and/or contact center environments.Experience with Salesforce CRM (preferred).Experience using Confluence and/or content management software (preferred).News BenefitsNews Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:Exclusively ours - Access to publications and products from across the News Corp family.Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices).Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition.Financial wellbeing - Support on making the most of your money.Perks & discounts - Exclusive offers across a range of products and services.Giving back - Make a difference to our communities.Workplace Inclusion and facilities - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms.Who are we?We are proud to be Australia's most impactful media group, we're even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.What's next?Apply now or for more information on careers at News Corp Australia visit .Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit under the DEI section. Category: Client Partnerships About Us We are proud to be Australia's most impactful media group, we're even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.