The Opportunity Our Senior Claims Consultant will work closely with their State Claims Manager to support the efficient management of the State's claims portfolio. You will lead by example for best practice in claims management, coaching and mentoring other Claims Consultant to deliver an exceptional service to our customers. Day to day, you will:Be the main point of call for our customers, their representatives and other teams in our business on phone and emailManage a portfolio of claims that you will own end to end from lodgement through to settlement Coach and mentor claims team members, supporting escalations and complex claimsComplete payment authorisations within delegationsConduct quality assurance audits of claims activitiesManage complaints as and when required What skills will you need to succeed? You will have an extensive background in motor claims management coupled with the ability to confidently manage a portfolio of complex claims. You will be comfortable coaching and giving feedback to others and have a passion to see the whole team succeed. Your core skills will be:Confident communicator | More is more, we pick up the phone! Problem solving | Nothing is ever black and white in claims, you have to think outside the boxDecisiveness | We back each other and ourselves to make the right call for our customersTime Management | We prioritise our work and be proactive to keep claims moving forwardA sense of humour | It makes each day a little easier, we love to have a laugh! We're all about the right fit for our team, but we'd also love to see: Extensive experience working as Claims Consultant in the motor space (essential), heavy motor experience highly regardedWell developed problems solving skills – you've learnt to see things differently and seek solutions wherever possibleA commitment to your learning – either having completed or willing to complete your Cert IV or Diploma in General Insurance (we'll fund it if you haven't done it!) What to expect when you're a part of the NTI family: NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience, and backed by two of Australia's largest insurers (CGU and Vero). As the recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:A real and tangible commitment to your development and ongoing studyCompetitive annual incentive program of up to 15%Up to 50% discount on a large range of personal insurance productsAccess to discounts on over 350 retailers across AustraliaThe ability to apply for flexible working arrangements Ready to apply? We can't wait to read your application! You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all really great ways for us to get to know you better, and for you to get to know us.