Service Manager – HVACOur client, an internationally renowned tier one company, is expanding its business. This is an incredibly exciting opportunity for a HVAC Service Technician with drive to lay the foundation for managing the delivery of after-sales repair and maintenance services on HVAC products and systems across their commercial and residential customer base.If successful in the role, you will be responsible for building a division, hiring, managing, and mentoring additional Service Technicians, and expanding the Customer Service Division. The management role will encompass the development of customer relations, implementation of policies, procedures, service methodology, and quality assurance programs. This initial Customer Service position is to deliver professional on-site repair and maintenance services on HVAC and control systems across a commercial, industrial, and residential customer base.Benefits:Competitive salary packageCar AllowanceFlexible/hybrid workingAdditional day of leave known as ‘Wellbeing Day Leave’Study LeavePaid Parental LeaveReward and Recognition programStaff discounts on productsTraining and development opportunitiesDiscounted health insuranceAccess to an Employee Assistance ProgramResponsibilities:Project manage the establishment of Victorian direct field service operationManage the delivery of direct field repair services across HVAC product line up, including:Prioritisation of technician workload to achieve customer service objectivesHandling on-site customer concerns and complaints efficiently through to resolutionEstablishing positive internal and external professional relationshipsAttend/assist service call outs with field techniciansManage the delivery of the pre-sales technical/commissioning function and special projectsUndertake activities in relation to new product release procedures.Qualifications:Certificate III in Refrigeration & Air ConditioningARC Refrigerant Handling Licence - RAC01 (Mandatory)VBA Plumbing Licence (not mandatory)Valid Driver's LicenceWhite Card (Strong understanding of WH&S Requirements)Experience:Minimum 10 years’ experience as a HVAC service technicianExtensive field repair experience across the suite of HVAC and air quality productsStrong diagnostic and fault-finding skills in various air-conditioning productsStrong knowledge and experience on VRF products including BMS/control systemsStrong technical and customer service communication skillsAbility to train and teach othersBasic to intermediate PC Skills (MS Office)HVAC industry related software tools and Cloud AppsReading and interpreting wiring diagramsUnderstanding refrigeration cyclesKnowing how to interpret various technical data, such as pressure and temperatureIf you think you are right for this role, please apply using the supplied links or contact Mike Collins on 0414 632 137 or mike.collins@command.com.au.
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