Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Advisors & Consulting Services, Strategy & Transformation Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.
Roles and Responsibilities
Client Impact
* Lead complex client engagements across a range of industries and problem statements
* Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
* Own senior client relationships from mid-level to C‑suite to drive commercial success
* Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
Team Collaboration & Culture
* Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
* Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
* Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm’s intellectual capital
* Lead on-the-job training, coaching, and mentorship to both direct and outside team members
Qualifications
Basic qualifications
* Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
* Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
* Experience leading senior client relationships
* Deep knowledge of business KPIs, financials, and organizational leadership
* Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities
* Experience generating new knowledge or creating innovative solutions for a firm
* Logical, structured thinking, and affinity for numerical analysis
* Advanced Word, Excel, and PowerPoint skills
* Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
* Ability to communicate effectively in English and the local office language (if applicable)
* Ability to travel to client sites on a semi-regular basis
* Candidates should possess the necessary work rights to legally work in Australia, as well as apply for travel visas as required by travel needs
Preferred qualifications
* Relevant industry expertise
* MBA or master’s degree with relevant specialization (not required)
Corporate Security Responsibility
* Abide by Mastercard’s security policies and practices
* Ensure the confidentiality and integrity of the information being accessed
* Report any suspected information security violation or breach
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
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