Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.DIRECTORATE:Business, Growth & CommunityCLASSIFICATION:Grade CSALARY:$62,818 to $72,869 pa + 11.5% employer contribution to superannuationREPORTING TO:Coordinator People & SystemsEMPLOYMENT TYPE:Temporary Full Time - Up to 12 monthsTHE POSITION:To provide customer service excellence with a commitment to continuous improvement, a true understanding of our customers' needs and an attitude and desire to serve each customer with efficient, responsive and friendly service.ResponsibilitiesKEY RESPONSIBILITIES:Provide customer service excellence to our diverse community across our multi contact channels environment; being telephone, face to face & online.Quickly identify our customers' needs and ensure the information provided is transparent, open and delivered in a timely manner in accordance with legislation and Council policies.Maintain confidentiality of Council information obtained during your employment.Perform a range of customer service tasks efficiently and simultaneously.Participate in available opportunities for personal development including rotation between the call centre, counter & administration areas.Maintain an up to date knowledge of services, programs, participate in ongoing training and provide training and assistance to other team members as required.Ensure personal presentation and uniform is professional at all times.Accurately undertake cash handling tasks, including processing, receipting, balancing and banking.Participate in continuous improvement, contributing to team meetings and sharing information and techniques with our people and management.Team members who hold Justice of the Peace registration may, on a volunteer basis, support the organisation in providing Justice of the Peace Services to the community. Such volunteer services may be undertaken in work time, subject to authorisation of the employee's supervisor.Perform other tasks or duties as directed by your Coordinator that are within the limits of the employee's skill, competence and training.Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity Policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.QualificationsKEY RELATIONSHIPS:InternalOur PeopleExternalOur CommunityEMPLOYMENT CONDITIONS:Based on a 35 hour week, with actual days and times being Monday to Friday, 8.30am to 5pm, with an RDO in accordance with AlburyCity's RDO guidelines.This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.This position involves working in a predominantly indoor environment and using a computer is considered a core component of the role. There may be occasional visits to other work locations. The position requires an average level of aerobic and physical fitness to undertake occasional physical activities, including manual handling tasks as part of a normal working environment. A medical declaration will be required to be completed prior to commencement.This position requires evidence of a current Australian National Police Check.This position is subject to alcohol and other drug testing.This position is located at the AlburyCity Administration Building, 553 Kiewa Street, Albury and occasional visits to external sites/depots as required.ESSENTIAL CRITERIA:Customer Service Training or equivalent relevant work experience.DESIRABLE CRITERIA:Certificate in Business Administration or related disciplineExperience working in a Local Government environmentEXPERIENCESignificant experience in a customer service role.SPECIALIST KNOWLEDGE AND SKILLS:Sound knowledge of customer service principles.Experience in using a variety of data base systems.Knowledge of local government operations.High level computer literacy in the use of a variety of software applications including MS Office Suite, web based products and information management systems.Cash handling and receipting.Excellent telephone and concierge skills.Experience in a broad range of administrative functions.About UsOur Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.Our Values: We are a values driven organisation and these underpin everything we do.Working Together: I respect, listen to and value the contributions of others and celebrate our achievements.Integrity: I am trustworthy, honest, accountable, open and consistent in all that I do.Courage and Passion: I am enthusiastic and have the confidence to speak up for the betterment of AlburyCity.Innovation: I seek to increase my knowledge through new ideas and continuous improvement.Loyalty: I am supportive of others and committed to AlburyCity and the community.Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.It is, and always will be, our goal to have a workplace free from harm.Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In August 2022 both Councils worked together to review and re-commit to the Partnership Agreement.This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for the betterment of Albury and Wodonga.Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.About the TeamThe Directorate: Business, Growth & Community - Our Business, Growth & Community Directorate focuses on providing more and better, opportunities for our people and our place.The groups within our directorate will empower our people, city and region to strive for more and to champion the significance of Albury as a national destination for life, work, culture, sport, entertainment, business and investment.We build relationships and promote engaging and actionable dialogue with our community and our partners. We ensure good governance, financial sustainability and we facilitate a highly engaged, satisfied and well-informed workforce.Our Service Model: Progress: Our Service model is built around our brand pillars of empowering progress; serving with excellence, which is about our people; and taking care of our place.We empower our city and region to strive for more and to champion the significance of Albury as a national destination for life, work, culture, sport, entertainment, environment and investment. We are the connection point to make bigger, better things happen.Service Cluster: Engagement - Our Engagement Service Cluster connects us with our community and each other. Its purpose is to ensure we deliver customer service excellence, have a strong and compelling narrative and that we are highly engaged with our many and varied audiences.Job InfoJob Identification 677Job Category Customer ExperiencePosting Date 03/10/2025, 02:58 AMApply Before 03/23/2025, 12:59 PMJob Schedule Full timeLocations 553 Kiewa Street, Albury, New South Wales, 2640, AU
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