Digital Forensics and Incident Management Analyst SNSW Grade 7/8 1 x Ongoing Full-Time Headquarter location is McKell, Sydney We are seeking a highly skilled Digital Forensics and Incident Management Analyst with experience in complex commercial digital environments. You will need to be able to analyze and investigate various feeds of data and make recommendations and assumptions based on your findings. You will need to be able to communicate complex technical concepts into plain English to executives, principal and junior engineers both verbally and written. Responsibilities include supporting the resolution of problems and major incidents to ensure that service is restored as quickly as possible, coordinating with other teams to optimise external escalation avenues and align with problem management, providing input into defining, developing and communicating the practices and processes necessary for effective problem and demand management, building relationships with internal stakeholders to ensure long- term success, contributing to a database of known issues, causes and resolutions to guide and continuously improve the team’s response. Attention to detail is paramount, along with an inquisitive nature and the ability to review and analyze large datasets. Our ideal candidate is a team player who thrives in a small, dynamic team environment and is keen to continually update their skills and capabilities. You will need to remain calm under pressure and be available to work after hours if required. In this role, you will support the resolution of problems and major incidents, coordinate with other teams to optimize external escalation. You will also contribute to defining, developing, and communicating practices and partaking in simulations and red/purple teaming exercises. You will be responsible for updating playbooks. Building solid relationships with internal stakeholders and contributing to a database of known issues, causes, and resolutions to continuously improve the team’s response are key responsibilities. Salary SNSW Grade 7/8, with the base salary for this role starting at $98941 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via Lauren.Johnson@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 9:59AM Friday 15th November Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact us on 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process