Established in 2013, White Fox Boutique is one of the fastest growing e-commerce fashion retailers in the world. We have already cracked the global market with ambitious growth plans ahead.
Due to rapid growth, we are looking for a Head of E-commerce Trading to help drive the trading sites to the next level.
Key Responsibilities
1. Manage & lead the e-commerce & digital teams
2. Develop & deliver the annual trading calendar alongside our Buying, Product & Merchandise teams
3. Own all of the site's metrics while constantly working on improving them
4. Drive initiatives through pricing, promotions & new trading opportunities
5. Constantly improve user journeys for optimal customer experience across multiple regions
6. Manage the development roadmap based on the company's projections & needs
7. Attend & Report in weekly trade meetings, providing metrics & insights to the wider team
8. Strong technical knowledge of e-commerce front end & back end with exceptional problem solving skills during technical issues
9. You will be responsible for the execution of the activity plan across desktop, tablet, mobile devices to gain maximum visitor attention and drive sales and margin, improving average transaction size, and order frequency
10. Using web analytics tools to monitor performance of all the key metrics and make recommendations for change and feed this back to other managers, Head of Department and Directors as appropriate
11. Key responsibilities include merchandising all products to maximise sales and cross-sell/up-sell and site aesthetics, within brand guidelines
12. You will manage all onsite content and make sure the sites are aligned with SEO best practices
13. You will review onsite search behaviour to gain an understanding of keyword queries and manipulate the products within the search pages to drive conversion
14. Develop testing roadmap and user testing for UX/CRO. You will monitor AB tests and analyse results and present findings
15. You will be responsible for ensuring that user experience is optimum at all times working with external & internal resources
16. Develop and drive the ecommerce strategy, ensuring best practice to increase customer engagement and conversion
Requirements
17. Strong people management experience including growing and developing talent
18. Experience in managing large global ecommerce platforms, with proven sales growth results
19. Experience using Shopify Plus platform
20. Experience with leading merchandising tools
21. HTML, CSS and basic coding technical skills
22. Knowledge of SEO, website optimisation, data mining and security
23. Knowledge of buying, merchandising and range planning processes
24. Strong planning, project management and organisational skills
Benefits
25. Stunning office based in Rosebery
26. Onsite gym + regular onsite Pilates
27. Ongoing training and development opportunities
28. Fun and collaborative culture