Customer Service Officer – Full Time – Sydney
BGIS is seeking a professional and customer-focused Customer Service Officer to join our team in Sydney. This full-time role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. Due to security requirements, Australian citizenship is essential.
About the Role
As a Customer Service Officer, you will be the first point of contact for incoming requests, providing timely and effective support to our clients and field teams. You’ll work within our 24/7 operations centre, ensuring all service calls are logged, prioritised, and followed through to completion.
Key Responsibilities
* Handle incoming service requests via phone, email, and internal systems
* Accurately log and assign jobs to appropriate technicians or service providers
* Monitor and follow up on outstanding work orders to ensure timely resolution
* Provide status updates and maintain clear communication with stakeholders
* Support the wider operations team with administrative tasks as needed
About You
* Previous experience in a customer service or call centre environment
* Strong communication and interpersonal skills
* High attention to detail and ability to prioritise tasks under pressure
* Confident using computer systems and multi-tasking between platforms
* Flexibility to work rotating shifts, including weekends and public holidays
* Australian citizenship is required due to security clearance requirements
Why Join Us
* Be part of a dynamic and supportive team environment
* Competitive salary and comprehensive benefits package
* Opportunities for professional development and career growth
* Work-life balance with flexible working hours
* Employee recognition program
* Excellent company benefits
* Paid parental and volunteer leave
* Donation matching and much more!
About BGIS
BGIS is a global leader in facility management, with over 10,000 team members managing more than 40,000 facilities worldwide. We deliver services that are innovative, client-focused, and grounded in a strong culture of safety and performance.
Apply Now
If you're a motivated and customer-oriented professional looking for your next opportunity, we’d love to hear from you. Click “Apply” to submit your application today.
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