Are you an experienced customer service professional with a background in claims management or call centre operations?
We have an exciting temporary opportunity in Hawthorn, supporting a busy team during a peak period.
Key Responsibilities: • Handling inbound and outbound customer enquiries• Assisting with insurance claims processing and administration• Providing exceptional customer service across various channels• Supporting policy updates, endorsements, and general administration• Liaising with internal and external stakeholders to ensure efficient case management About You: • Experience in insurance claims management, call centre, or customer service roles (banking, superannuation, health, or workers' compensation highly regarded)• Strong communication skills with a customer-first approach• Ability to manage high-volume workloads and work efficiently under pressure• Proficiency in administrative tasks, including data entry and document processing• Immediate availability or short notice period preferredThis is a fantastic opportunity to contribute to a dedicated team while gaining valuable experience in the industry.To apply online, click the appropriate link and submit your resume in Word format.
For a confidential discussion, please contact Joni Gilbertson on 03 9535 2111.