What's the opportunity?Intercom is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Intercom, you'll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you'll make AI-powered support not just possible, but a reality for our customers.
Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you'll partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI powered solutions.
What will I be doing?Lead technical discovery to identify and address our customers' needsDeliver an exceptional pre-sales experience by articulating Intercom's value and technical expertiseConduct impactful, value-based solution reviews and in-depth technical sessionsDesign and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilitiesServe as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issuesCollaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planningBuild trust with customers by approaching challenges with empathy and curiosityContinuously improve processes and contribute to building a best-in-class Sales Engineering playbook at IntercomCommit to customer success, ensuring lasting value and proactively addressing challengesWhat skills do I need?Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationshipsStrong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.Ability to solve problems independently while thriving in collaborative team environmentsProven time management skills in a dynamic team environmentDemonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.Familiarity with managing POCs, RFPs, and addressing complex security questions.Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosityAbility to challenge the status quo and continuously improve Sales Engineering processes and playbooksBring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the companyWilling and able to travel occasionallyBenefitsWe are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-upCatered lunch every weekday, plus a fully stocked kitchenRegular compensation reviews - we reward great work!Flexible paid time off policyHealthcare stipend towards private health insurance for you and your partner/spouseMacBooks are our standard, but we also offer Windows for certain roles when needed #J-18808-Ljbffr